Help & Support
Last updated: September 12, 2026
Welcome to TV Mark support. Below are answers to the most common questions. If you can't find what you need, contact us at contact@mobiversegames.com — we usually reply within a few business days.
Frequently asked questions
How do I create an account?
Sign in with Google or Apple from the app's welcome screen. There is no email/password registration. Your display name and profile picture come from your sign-in provider and can be edited in your profile afterwards.
What is guest mode?
You can use TV Mark without an account. In guest mode, your library, watched episodes and settings are stored locally on your device only — nothing is sent to the cloud. If you later sign in, you can keep building your library with cloud sync. Note: if you uninstall the app while in guest mode, local data is lost.
How does the Premium subscription work?
Premium removes all ads. The subscription is purchased and managed entirely through your App Store (iOS) or Google Play (Android) account: to cancel or manage it, open your store's subscription settings — not the app. Refunds are handled by Apple and Google under their own policies. Prices and durations are always shown in the app before purchase.
How do I import my TV Time history?
Request your data export from TV Time, then use the Import feature in TV Mark's settings and select the exported file. The import is free. The uploaded file is deleted from our servers as soon as processing is complete.
How do I export or delete my data?
Both features are built into the app, free of charge, under Settings:
- Export my data generates a complete JSON or CSV export (profile, library, watched episodes, lists, statistics, comments) with a download link valid for 7 days;
- Delete my account permanently erases all your data from our servers; comments that have replies are anonymized ("Deleted user"). See the Privacy Policy for details.
How do I report content or a user?
Every comment has a Report option, and you can block users from their profile. Reports are reviewed by the moderation team. Rights holders who want an image or content removed should use the Rights Holder Portal.
Why am I seeing ads, and can I limit personalization?
The free version is ad-supported. You can decline personalized ads in the consent form shown at first launch and change your choice anytime in the app's privacy settings (on iOS, the system tracking prompt also applies). Declining only means ads are non-personalized — see the Privacy Policy, Section 8.
Contact
Email: contact@mobiversegames.com
Please include your username (never your password — we will never ask for it) and, for
subscription issues, the store you purchased on (App Store or Google Play).